Unable to enable the Gateway with a HTC Freestyle | developer.brewmp.com Unable to enable the Gateway with a HTC Freestyle | developer.brewmp.com

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Unable to enable the Gateway with a HTC Freestyle

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When using the Target Manager to try to add a hardware device for the HTC Freestyle I get the following COm port displayed: "COM3: HTC Diagnostic Interface".

 

However when I click Enable Gateway the following is displayed: "GatewayTurnOn failed."

 

What can I do? I'm totally stuck, unable to connect to the device and install my program.

Follow the below mentioned steps:
1. Disconnect the device from the PC.
2. From the idle screen on the device, go to
Menu -> Settings -> USB to PC -> Default Connection Type -> Developer mode
3. In this menu, select any option except "off". Let's say option "USB Gateway + COM Ports (persistent)" is selected. Note that option mentioning persistent will be retained across device power-offs and power-ons.
4. Connect the device to the PC.
5. Start the Target Manager. The device must have been detected under "Physical Targets" (if detected will show GREEN icon).
Once detected, start the loader and load the required applications.
Just in case if the device is NOT detected with the above steps, try the below mentioned method:
a. As mentioned above, repeat till step 4.
b. Check if there is a diagnostics port detected under Device Manager -> Ports (COM & LPT). If not, re-connect the cable and try once again till the port is detected.
c. Once the diagnostics port is detected, from the command prompt go to~\Program Files\Qualcomm\Brew MP SDK\\bin\deprecated\BTIL\Host\bin and run "GatewayTurnOn.exe".This application will enable the gateway mode from the command prompt.
By providing proper settings and drivers, the diagnostics port SHOULD be detected by this step.
In case if the PC seeks for drivers, then depending on the PC machine's configuration, provide the proper drivers path as available under ~\Program Files\Qualcomm\Brew MP SDK\\drivers\gateway.
d. Start the Target Manager. The device must have been detected under "Physical Targets".
Once detected, start the loader and load the required applications.

Follow the below mentioned steps:
1. Disconnect the device from the PC.
2. From the idle screen on the device, go to
Menu -> Settings -> USB to PC -> Default Connection Type -> Developer mode
3. In this menu, select any option except "off". Let's say option "USB Gateway + COM Ports (persistent)" is selected. Note that option mentioning persistent will be retained across device power-offs and power-ons.
4. Connect the device to the PC.
5. Start the Target Manager. The device must have been detected under "Physical Targets" (if detected will show GREEN icon).
Once detected, start the loader and load the required applications.
Just in case if the device is NOT detected with the above steps, try the below mentioned method:
a. As mentioned above, repeat till step 4.
b. Check if there is a diagnostics port detected under Device Manager -> Ports (COM & LPT). If not, re-connect the cable and try once again till the port is detected.
c. Once the diagnostics port is detected, from the command prompt go to~\Program Files\Qualcomm\Brew MP SDK\\bin\deprecated\BTIL\Host\bin and run "GatewayTurnOn.exe".This application will enable the gateway mode from the command prompt.
By providing proper settings and drivers, the diagnostics port SHOULD be detected by this step.
In case if the PC seeks for drivers, then depending on the PC machine's configuration, provide the proper drivers path as available under ~\Program Files\Qualcomm\Brew MP SDK\\drivers\gateway.
d. Start the Target Manager. The device must have been detected under "Physical Targets".
Once detected, start the loader and load the required applications.

Thank you, however there is no **Developer Mode option under Default Connection Type (there is Charge Only, HTC Sync, and Disk Drive is displayed but not selectable).
 
I am not getting the device to appear in Windows device manager (there is no Brew Mobile Platform Devices item listed there, though I have another device and that is successfully listed there). Although the device is saying there is a USB connection (I can run HTPs sync app on the PC to confirm a USB connection is possible with the device. )
I tried to run GatewayTurnOn.exe (Target Manager is showing there is a diagnostic port) but it says "Error 0x2c" "Error": port unresponsive".
 
I have tried both with and without the HTC USB drivers installed (obtain/install them via installing HTC sync). My PC is apparently finding the Brew USB drivers as when I plug either the HTP or the 1.03 device in without additional device USB drivers the PC installs drivers, plug I can connect the other device successully. Incidentally however, if I try to run DPInst directly from drivers/gateway/Win32 I get a message saying the device driver installation wizard was unable to find any drivers designed for your machine, is that relevant? (its Windows 7 running natively on a Mac Book Pro).
 
** After posting I notiched this "Developers can request the Developer Mode Firmware from the Quallcom developer portal"
http://developer.att.com/developer/device_detail.jsp?id=6.3_v1_10800390
 
So I guess I need to install that firmware first?

Thank you, however there is no **Developer Mode option under Default Connection Type (there is Charge Only, HTC Sync, and Disk Drive is displayed but not selectable).
 
I am not getting the device to appear in Windows device manager (there is no Brew Mobile Platform Devices item listed there, though I have another device and that is successfully listed there). Although the device is saying there is a USB connection (I can run HTPs sync app on the PC to confirm a USB connection is possible with the device. )
I tried to run GatewayTurnOn.exe (Target Manager is showing there is a diagnostic port) but it says "Error 0x2c" "Error": port unresponsive".
 
I have tried both with and without the HTC USB drivers installed (obtain/install them via installing HTC sync). My PC is apparently finding the Brew USB drivers as when I plug either the HTP or the 1.03 device in without additional device USB drivers the PC installs drivers, plug I can connect the other device successully. Incidentally however, if I try to run DPInst directly from drivers/gateway/Win32 I get a message saying the device driver installation wizard was unable to find any drivers designed for your machine, is that relevant? (its Windows 7 running natively on a Mac Book Pro).
 
** After posting I notiched this "Developers can request the Developer Mode Firmware from the Quallcom developer portal"
http://developer.att.com/developer/device_detail.jsp?id=6.3_v1_10800390
 
So I guess I need to install that firmware first?

Thanks, but I've seen that document and tried the various methods but they don't work.
Can somebody confirm if its necessary to install a Developer Mode Firmware as it says on the HTC site?
If it is then how is this achieved? The HTC site says to contact Quallcom to get it and gives a quallcomm url - which I filled in but 4 days later I've heard nothing.

Thanks, but I've seen that document and tried the various methods but they don't work.
Can somebody confirm if its necessary to install a Developer Mode Firmware as it says on the HTC site?
If it is then how is this achieved? The HTC site says to contact Quallcom to get it and gives a quallcomm url - which I filled in but 4 days later I've heard nothing.

well, if nothing out of the 4 ways to enable gateway is working for your HTC F5151 Freestyle, then u probably have a wrong S/W on your device.
All HTC 5151 i have seen till now have an option to enable dev mode via Settings.
send your device to QC for reflashing or get the device S/W from QC.
SUPPORT PORTAL login Right side Second Block on this page.
 

well, if nothing out of the 4 ways to enable gateway is working for your HTC F5151 Freestyle, then u probably have a wrong S/W on your device.
All HTC 5151 i have seen till now have an option to enable dev mode via Settings.
send your device to QC for reflashing or get the device S/W from QC.
SUPPORT PORTAL login Right side Second Block on this page.
 

>> or get the device S/W from QC.
>> SUPPORT PORTAL login Right side Second Block on this page.
 
Tried this 5 days ago, it says I'll get a response within 48 hours, heard nothing.
 

>> or get the device S/W from QC.
>> SUPPORT PORTAL login Right side Second Block on this page.
 
Tried this 5 days ago, it says I'll get a response within 48 hours, heard nothing.
 

i think u should have got a response. recheck the case/ticket. u may need to send the device to qualcomm for reflashing.

i think u should have got a response. recheck the case/ticket. u may need to send the device to qualcomm for reflashing.