Forums | developer.brewmp.com Forums | developer.brewmp.com

Developer

Forums

When creating a case (for the problem with not being able to access the device packs) I get this message

 

Error: Invalid Data. Review all error
messages below to correct your data.Apex trigger CaseEscalationProcess
caused an unexpected exception, contact your administrator:
CaseEscalationProcess: execution of BeforeInsert caused by:
System.NullPointerException: Attempt to de-reference a null object:
Trigger.CaseEscalationProcess: line 29, column 5

It is a new case, my subject is: can not access device packs
Description: when I try to access the device packs it says I am not authenticated. 
             my user name is lheinrichs@trakitgps.com
Category: Application Development
Subcategory: Device Pack / Device Database
Operator/Retailer: Verizon
the rest should be optional and is left blank.
I have tried this in firefox and IE (I didn't think it was a browser error, but figure 
I would try it just in case). 
I really need to get my app on several phones and I'm hoping the device packs will help

Hello,
Have you access our support portal in the past with success?  If so, can you please try accessing again?  It appears that the errors you're seeing may have been website related issue.  Also, access to specific carrier devices and thier device packs are restricted and controlled.  If you are in need of accessing a specific device,  you should contact the device carrier and request access.  You're account will then be enabled for access.
Regards,
Brian

Hello,
Have you access our support portal in the past with success?  If so, can you please try accessing again?  It appears that the errors you're seeing may have been website related issue.  Also, access to specific carrier devices and thier device packs are restricted and controlled.  If you are in need of accessing a specific device,  you should contact the device carrier and request access.  You're account will then be enabled for access.
Regards,
Brian

I have accessed the support portal with success (how else do you enter a case without logging in?) I just tried it again and I get the same error (generally a null pointer exception is a programming error which needs to be fixed on the website) Is there currently a work around?
 
I feel very frustrated as I have tried to get access to the device packs for over a week without success. They've told me I need to be authenticated (I got authenticated or so I believe, correct me if I am wrong) but I still can't access the device packs. Is there another requirement to access them, because when I click on them it makes it sound like if I'm authenticated I should have access. Then they said I should submit a case, but there is obviously a bug with the site and a case can not be created.
 
We have the verizon certificate, access to the portal & extranet which to me means I'm authenticated. Is that not the case or is there another step? Thanks.

I have accessed the support portal with success (how else do you enter a case without logging in?) I just tried it again and I get the same error (generally a null pointer exception is a programming error which needs to be fixed on the website) Is there currently a work around?
 
I feel very frustrated as I have tried to get access to the device packs for over a week without success. They've told me I need to be authenticated (I got authenticated or so I believe, correct me if I am wrong) but I still can't access the device packs. Is there another requirement to access them, because when I click on them it makes it sound like if I'm authenticated I should have access. Then they said I should submit a case, but there is obviously a bug with the site and a case can not be created.
 
We have the verizon certificate, access to the portal & extranet which to me means I'm authenticated. Is that not the case or is there another step? Thanks.

Your account should be active now. Please try logging in again and let us know if you are able to login successfully. You should have access to authenticated content including being able to access the detailed device profiles.
Thanks,
Karina

Your account should be active now. Please try logging in again and let us know if you are able to login successfully. You should have access to authenticated content including being able to access the detailed device profiles.
Thanks,
Karina