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Brew developers may request test-enabling and software upgrades of devices via the Support Portal website which allows you to track the status of your Service Request, review responses and provide follow-up information. For detailed information on the Support Portal, please log into the Distribution Extranet, click on Document tab and choose the Support Portal from the list of documents.

1. Access the Brew Customer Support Portal here or from the Technical Support link under Support & Services tab on the Distribution Extranet.
Complete a Service Request by clicking on the Submit a Service Request folder.

  • Select product
  • Select Issue Category
  • Quick Summary click
  • Select Service Type click
  • Boxes with red star ** requires entry

When you reach the Successful Submission page, print out the Service Request by clicking on More Details on the Detailed Summary Tab.

2. Ship your devices to:
Qualcomm
QIS Device Support Center, T-370B
9393 Waples Street, Suite 150
San Diego, CA 92121

3. Please include the following with your package for more efficient processing of your request.

  1. Printed copy of Service Request-IMPORTANT!!
  2. Phone battery fully charged
  3. Label device with company name
  4. Return shipping address, contact name, phone number and email address.

4. Please ship device and battery only. Do not include charger, data cable or box, we are not responsible for lost items. Please note that new phones do not always have fully charged batteries right out of the box.

5. Turn-around time is at least ten (10) business days from the day your package is received.

6. If you want to know if Qualcomm received your package, please track it with your shipping provider (FedEx, UPS, etc.) using their tracking number.

7. If ten (10) business days have passed and you have not received your devices, please log into the Support Portal and inquire by creating a note in your handset request.

I have QRD6207 device, when i go to test enable it gives error . Can anybody help me?

I have QRD6207 device, when i go to test enable it gives error . Can anybody help me?

Anand,
Can you please provide more detail
Make and Model of device,
Software version on device
Error that you are receiving.
Ant.

Anand,
Can you please provide more detail
Make and Model of device,
Software version on device
Error that you are receiving.
Ant.